Policy Overviews

We strive to provide timely and high-quality care to all our patients. In order to do this, we ask that you arrive on time for your scheduled appointment. When a client arrives late, it can delay our entire daily schedule and shorten the time available for a proper medical examination. 

To ensure fairness to all our patients, we have established the following late arrival and no-show policy.

Appointment Policy 

We are an appointment only clinic. This allows us to better schedule our day, which results in less wait time for you.  If the need arises, we try to keep several same day appointments open. Please call to ask about these.

Surgery or Dental Cleaning Cancellation Policy

Any surgery or dental cleaning appointment that did not get cancelled a minimum of 24 hours in advance will require a 50% non-refundable deposit in order to reschedule. This deposit will be applied to your invoice at the time of billing.

New Client First Appointment Policy

• When scheduling the first appointment we will collect a non-refundable deposit for the cost of the exam fee. This deposit will be applied to your invoice at the time of billing. If you need to re-schedule or cancel this appointment we ask for a 24 hour notice.  *Failure to provide a 24 hour notice of cancelation may result in loss of your deposit.

All above fees will be assessed per pet in cases of multiple pet appointments.

Late arrival policy

• 10-minute grace period: We offer a 10-minute grace period for unforeseen delays you may encounter while traveling to our clinic.
• Arriving 10-15 minutes late: If you arrive more than 10 minutes past your scheduled appointment time, your options for being seen that day will depend on the doctor's availability. You may be asked to wait until there is an opening, treated as a "work-in" or rescheduled.
• Arriving 15+ minutes late: If you arrive more than 15 minutes late, you will likely need to be rescheduled.
• Priority is given to on-time arrivals: Clients who arrive on time for their appointments will be seen first. 

Missed/no-show appointments

• A "no-show" occurs when a client misses a scheduled appointment without providing proper notice (2hrs prior).
• The first no-show may result in a warning.
• Subsequent no-shows often incur a fee of the current exam cost, which may be required to book any future appointments.
• Repeated no-shows may result in termination of the client-patient relationship with our clinic. 

What to do if you are running late

• Call us: If you know you will be late, please call our office as soon as possible so we can plan accordingly.
• Do not text and drive: If you receive a reminder text, reply only when it is safe to do so.